Privacy and Protection notice regarding personal data

The privacy policy is intended for anyone with whom SOLIDO WOOD HOUSE SRL interacts, including customers and potential visitors to our website, users of our applications.

1. Introduction

Thank you for your interest in our company, products and / or services. When you enter into a relationship of any kind with us, you entrust us with your information. This information is set out in this document (hereinafter referred to as the "Privacy policy") are important. We recommend that you read them carefully.

The purpose of this Privacy Policy is to explain to you what data we process (collect, use, archive), why we process it, how we process it, your rights under the GDPR and how you can exercise those rights. In collecting this information, we act as an operator and, according to the law, we are obliged to provide you with this information. 

The protection and confidentiality of personal data is very important to us. Being fully aware that your personal information belongs to you, we do our best to store it securely and process it carefully. We do not provide information to third parties without informing you in accordance with legal provisions. We do not make exclusively automatic decisions that have a significant impact on you. 

By visiting the site, purchasing our products and / or services or interacting with us by any means and / or through any communication channel (e-mail, telephone, social networks, etc.), you agree to this Privacy Policy. privacy and consent to the use of your data for advertising or marketing purposes. If you do not agree with those described in this Privacy Policy, please do not use our services or products. 

2. Other services

This Privacy Policy does not cover applications and sites of other third parties that you may access by accessing the links on our site. This is beyond our control. We encourage you to review the Privacy Policy on any site and / or application before providing personal data.

3. Who are we?

SOLIDO WOOD HOUSE SRL, Romanian legal entity, headquartered in Oradea, Calea Clujului no. 161, registered at the Trade Register under no. J05 / 3060/2018, fiscal code RO40271882, represented by GECZI Ligia Eugenia, as General Manager is responsible for the processing of your personal data that we collect directly from you or from other sources. 

According to the legislation, our organization is a personal data controller. In order for your data to be processed securely, we have made every effort to implement reasonable and appropriate, technical and organizational measures to protect your personal information. 

4. Who are you?

According to the legislation, you, the individual beneficiary of our products and / or services, the representative or contact person of a company, the site visitor or the person in a relationship of any kind with our company, is a "data subject", that is, an identified or identifiable natural person. 

5. Our commitment

The protection of your personal information is very important to us. Therefore, we are committed to complying with European and national legislation on personal data protection, in particular Regulation (EU) 679/2016, also known as the GDPR and the following principles:

  • Legality, fairness and transparency

We process your data legally and correctly. We are always transparent about it the information we use, and you are properly informed. 

  • The control is yours

Within the limits of the law, we offer you the possibility to examine, modify, delete personal data that you have shared with us and to exercise your other rights. 

  • Data integrity and purpose limitation

We use the data only for the purposes described at the time of collection or for new purposes compatible with the initial ones. In all cases, our purposes are compatible with legislation. We take reasonable steps to ensure that your personal data is correct, complete and up to date.

  • Security

We have implemented reasonable security and encryption measures to protect you the best personal information. However, keep in mind that no website, no application and no internet connection is completely secure.

6. Change

We may change this Privacy Policy at any time. All Updates and amendments to this Policy are effective immediately upon notification, on which we will do by posting on the site and / or e-mail notification.

7. Questions and requests

If you have any questions or concerns regarding the processing of your data, or if you wish to exercise your legal rights in connection with the data we hold, or if you have concerns about how we treat any privacy issues, you may write to us at email:

8. What kind of information do we collect about you?

When you browse our site, when you send us a request by e-mail or contact us for any other purpose and on any other communication channel, you can communicate to us the following personal data, which we collect directly from you or from other sources, such as:

  • Name and surname
  • The home address
  • Email Address
  • Phone number
  • Parola
  • Username

We collect most of the information directly from you (e.g. by filling in a form on the site ). Most of the information is as described above, but there may be situations where we collect data from third parties (partners, advertising platforms), such as procurement and interest information. 

In addition to the information indicated above, we may also collect the following information, depending on the circumstances: 

  • How you interact with our site or ads (for example, information about how and when you access our site or what device you use to access our site);
  • Information provided when completing forms or questionnaires;
  • The content of messages sent through messaging and e-mail systems;
  • Interactions between you and us on social networks (e.g., likes, shares, comments);
  • Information we collect about you from other companies in the group or third parties who have obtained your consent or have another legal right to share this information with us (including partners / publishing or advertising platforms).

In the event that you make purchases, certain payment information (card data) will be collected, but will be stored by our processing partners in a way that we cannot read and cannot access that data. We will only be informed if the purchase was successful. 

We may collect data through cookies or other similar technologies, such as:

  • IP address
  • Internet browser
  • location

The web pages you access on our site

Other data 

Automatically collected information that is not personal data
When you access our website, the information is occasionally collected automatically (ie not by registration) that is not related to a particular person (for example, the type of internet browser and operating system used; the domain name of the website). the website you came from; number of visits, average time spent on the site, pages viewed). SOLIDO uses this information to analyze the popularity of our websites and to improve their content. When you visit one of our websites, we may store information on your computer in the form of a "cookie" that will automatically recognize you on your next visit. Cookies allow us, for example, to tailor a website to your interests or save your password so that you don't have to re-enter it every time. If you generally refuse the use of cookies,

9. Why do we collect this information?

We collect personal information for the following purposes:

  • In order to conclude or execute a contract between you and us;
  • To answer your questions and requests and provide you with customer support;
  • For marketing purposes, but only if we have your prior consent or when there is a legal exception to obtaining consent;
  • To provide and improve the services and products we offer;
  • To diagnose or fix technical problems - we offer consulting services
  • To defend us against cyber attacks;
  • For the creation and / or maintenance of accounts;
  • To comply with the law, such as compliance with tax law that requires us to keep accounting documents for a period of time;
  • To establish or claim a right in court;
  • For analytical and research purposes;
  • For conducting promotions and contests;
  • To prevent crimes, deceptions or fraud;
  • If you buy services and products from us 
  • For data processing for bidding purposes

10. What is the legal basis for processing?

We can use the following legal grounds, depending on the specific case:

  • Consent for the processing of personal data;

However, if you are a customer of ours, we may send promotional messages (direct marketing) about similar goods and services with your consent. 

However, in all cases, you may object to direct marketing and / or withdraw at any time consent by following the unsubscribe instructions ("unsubscribe”) From each e-mail or by sending a written request to Email

  • The processing is necessary for the conclusion or execution of a contract between you and us;
  • Processing is necessary for the purpose of our legitimate interests or those of another party, unless your interests, rights or freedoms prevail.

If we use the legitimate interest, we perform a legitimate interest analysis (balancing test) through which we balance our interest and your interests. 

  • Processing is necessary in order to fulfill legal obligations (such as compliance with tax legislation that requires us to keep accounting documents for a period of time or providing certain information to authorized public bodies and institutions);
  • In some cases, processing may be necessary to protect the vital interests of you or another individual;

Please note that consent is not required, and we will proceed to obtain your consent only in situations where we fail to we use another legal basis. 

11. How long do we store the data?

We store your personal data only for the period necessary to achieve the purposes, but not more than 5 years since the termination of the contract or since the last interaction with us. 

After the end of the period, personal data will be destroyed or deleted from computer systems or transformed into anonymous data for use in scientific, historical or statistical research.

Please note that in certain expressly regulated situations, we store data for the period required by law.

How do we share your information with others?

We may disclose your data in compliance with applicable law to business partners or other third parties. We make constant efforts to ensure that these third parties have implemented adequate protection and security measures. We have contractual terms with these third parties so that your data is protected. In these situations, we will make sure that any transfer is legitimate, based on your consent or other legal basis. For example, we may provide your data to other companies, such as IT or telecommunications service providers, accounting, legal services, and other third parties with whom we have a contractual relationship. These third parties are carefully selected so that your data is processed only for the purposes we indicate. 

We may also share your data with business partners as a result of a joint effort to provide a product or service. Although unlikely, we may sell the business or part of the business in the future, which will include the transfer of your data. We may transmit the data to other parties with your consent or in accordance with your instructions, such as when you exercise a portability request. We will also be able to provide your personal information to the prosecutor's office, police, courts and other competent state bodies, based on and within the limits of legal provisions and as a result of express requests.

We will ensure, within reasonable limits, that your data does not leave the European Economic Area, but to the extent that we transfer data to non-EEA countries, we will ensure, in all cases, that the transfers are legitimate, based on your consent. your explicit or other legal basis.

12. Marketing

To the extent that we have obtained your prior consent, we may use direct marketing and targeted advertising technologies, using the information we collect about you regarding interests, preferences, purchases, age, location, etc. For example, we may send emails, display ads within our site, on social media, or place ads on third-party sites, applications, or other Internet-connected devices. 

  • What kind of data do we collect for marketing?

In order to carry out direct marketing activities or targeted advertising, we may use the following information:

  • Information collected through cookies and other similar technologies (location, device, browser, age, etc.);
  • Your purchases, how you interacted with our goods and services, and the feedback you received;
  • Age, country, region, sex;
  • Other information obtained from our third party marketing partners, information obtained with your consent. 
  • Marketing partners

Our marketing partners, such as Facebook, Google and / or other agencies help us deliver marketing to you based on the information they collect directly from you and with your consent. In some cases, we even share new information we collect from you. We make sure, in all cases, that these transfers are legal as we explained in point 8.5. 

Our partners may place advertisements on our services and products, based on data previously collected from you (interests, preferences) on other sites and / or services. Our marketing partners may also use the information we collect about you to improve services and / or algorithms (including artificial intelligence algorithms). 


  • How can you give up direct marketing?

You may object to direct marketing and / or withdraw your consent at any time by following the unsubscribe instructions in each e-mail ("unsubscribe" or "unsubscribe") or by sending a request to Email

To disable interest-based advertising, please refer to our Cookie Policy. 

  1. What are your rights?

Your rights under the GDPR are as follows:

  • The right to withdraw consent

You may withdraw your consent to the processing of your data at any time by sending a request to that effect to email Please note, however, that to the extent that we have identified another legal basis for the processing of your data, we will continue to process your data on the basis of that legal basis. We have the legal right to use one or more grounds for processing your data. 

  • The right to be informed about the processing of your data
  • The right of access to data

You have the right to obtain from us a confirmation that we may or may not process personal data concerning you and, if so, access to such data and information provided by art. 15 para. (1) of the GDPR. 

  • The right to rectify inaccurate or incomplete data

You have the right to obtain, from us, without undue delay, the rectification of inaccurate personal data concerning you.

  • Right of deletion ("the right to be forgotten")

In the situations provided for in art. 17 of the GDPR, you have the right to request and obtain the deletion of personal data. 

  • The right to restrict processing

In the cases provided for in art. 18 of the GDPR, you have the right to request and obtain the processing restriction. 

  • The right to transmit the data we have about you to another operator ("right to portability")

In the cases provided for in art. 20 of the GDPR, you have the right to request and obtain data portability. 

  • The right to object to the processing of data

In the cases provided for in art. 21 of the GDPR, you have the right to object to the processing of data. 

  • The right not to be subject to a decision based solely on automatic processing, including the creation of profiles with legal or similar significant effects on you. 
  • The right to go to court to defend your rights and interests
  • The right to lodge a complaint with the Supervisory Authority

Please note that:

  • You can withdraw your consent for direct marketing at any time by following the unsubscribe instructions in each email / sms or other email.
  • If you wish to exercise your rights, you may do so by submitting a written request, signed and dated to by email:
  • The rights listed above are not absolute. There are exceptions, so each request received will be analyzed so that we can decide whether it is justified or not. To the extent that the request is substantiated, we will facilitate your exercise of your rights. If the request is unfounded, we will reject it, but we will inform you of the reasons for the refusal and of the rights to lodge a complaint with the Supervisory Authority and to go to court.
  • We will try to respond to your request within one month. However, the time limit may be extended depending on various aspects, such as the complexity of the application, the large number of applications received or the inability to identify you in a timely manner.
  • If, despite our best efforts, we are unable to identify you and you do not provide us with additional information in order to identify you, we are not required to comply with the request.

13. Questions, requests and exercise of rights 

If you have any questions or concerns regarding the processing of your information, wish to exercise your legal rights, or have any other privacy concerns, you may write to us at email

We're always open to talk to you and hear your thoughts.

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